Refunds & cancellations.

Organizer-specific policies

Organizers should publish the refund terms for each event before tickets are sold. Any policy must comply with applicable Nigerian consumer protection law.

Event cancellations

If an event is cancelled, customers should receive clear information about available remedies. Refunds or changes to tickets require verification of the order and organizer instructions.

Payment discrepancies

Payments that complete after a booking reservation expires are flagged for manual reconciliation, not automatically treated as a valid admission.

Requesting support

Zeph must configure a verified support contact and operational refund process before taking live customer payments.